Help page for international customers
Important information regarding the closure of the spinlord.de website
Dear table-tennis player,
As you may have noticed, we have taken down our English website spinlord.de. As we are a very small company it was not possible for us to maintain 2 websites in a decent way. So now only this online shop is available and it is in German. However, some item descriptions are also available in English and we think it is not too difficult to understand the rest with the help of a translator.
Of course you can still order from your local distributor and just use this website to get additional information about our products. Please understand that if you do not buy from us directly, we can not give you any customer support.
Please also note we can only reply to E-Mails written to us in German or English.
If you can´t speak German, but would like to order from us directly anyway, we hope this page can help you a little bit.
- Austria, Belgium, Czech Republik, France, Luxemburg, Netherlands, Poland: 25,00€
- all other countries (EU and non EU): 50,00€
shipping costs | ||
weight of parcel* | EU | worldwide |
max. 1kg | please find the shipping costs under https://ttdd.eu/zahlung-versand | 8,90 € – 14,90 € depending on the exact weight |
more then 1 kg | please find the shipping costs under https://ttdd.eu/zahlung-versand | Different for every country. Please feel free to ask before ordering. |
shipping and payment terms | ||
EU | worldwide | |
Shipping time | 3 – 7 working days | Different for every country. Please feel free to ask before ordering. |
Shipping company | „Deutsche Post Warenpost International“ (small post office priority parcel) or DHL (but not DHL Express). | |
Tracking and additional services |
| |
Payment methods we accept | PayPal (we pay the PayPal fees), payment to our bank account (SEPA payment). The payment must be made in EUR (€). | PayPal (we pay the PayPal fees). The payment must be made in EUR (€). |
How fast your order will be shipped | Latest 1 working day after receiving your payment. | Latest 2 working days after receiving your payment. |
Important notice about taxes and custom duties | You pay the prices including german vat tax as shown on this website. No additional taxes will be applied. | If you are from outside the EU, we will deduct the german vat tax from all prices.** But you will have to pay all import taxes appliable to your order directly to the parcel delivery company of your country. |
*including the weight of the packing material ! **The german vat tax is 19%. 19% vat tax are subtracted like follows: price including vat tax : 1.19.
|